Freshdesk Messaging is a leader in the Live Chat Software segment
Simplifying work for teams enabling them to collaborate better with richer context and easy-to-use UI
Real-time Dashboard
Get a real-time overview on team performance. Identify workload and roadblocks and allocate resources accordingly.
In-messenger FAQs
Free up your team's bandwidth by deflecting common or repetitive questions from customers, allowing agents to solve for more complex problems.
Canned Responses
Canned Responses can be accessed and sent by team members as part of their conversations, thus optimizing response time and boosting productivity.
Message Channels
Create topic based 'Message Channels' for better context, helping agents and customers. Set up channels like - Support, Billing, Refunds, Delivery, etc which are relevant to your business.
Priority Inbox
Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due.
Agent Mobile App
Reach out to your users proactively even when you are away from your desk or on the move using Freshdesk messaging mobile app.
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Real-time Dashboard
Using intelligent chatbots, powerful automation to reduce repetitive tasks, allowing teams to focus on more impactful work
In-app Messages
Assignment Rules
Triggered Message
AI-powered Chatbot
IntelliAssign
Send the right message at the right time, at scale
Target your visitors proactively and send personalized messages based on where they come from, who they are, and what they do on your website.
IntelliAssign (patent-pending)
No more cherry-picking. Relieve the supervisor of constantly having to worry about assigning conversations.
Team members who are logged in, and active for IntelliAssign will be assigned conversations.
IntelliAssign auto-distributes conversations based on skill levels and conversation load within a group to your team members.
Distribute conversations intelligently and evenly
With IntelliAssign you can avoid the hassle of cherry-picking conversations and manually assigning it to agents. You can automatically assign incoming messages to agents or groups (teams) by configuring their skill level and conversation limit.
Connect with the tools you use to run your business
WhatsApp + Freshdesk MIntegration
Allow customers to reach your business via WhatsApp, a platform used by 1.5bn people. Use Freshchat to respond and manage those conversations at scale.
Allow customers to opt-in for your business to engage on their WhatsApp inbox
Connect to multiple WhatsApp Business accounts. Manage and respond to conversations from a single, unified dashboard
Route conversations based on keywords, and user properties. Further, distribute conversations among agents based on their skill level and workload.
Get insights on all your WhatsApp conversations and reports by agent group
Powering over two million conversations for businesses of all sizes, but who’s counting..
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But don't just take our word for it. Here's what our customers have to say...
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Rajesh Magow
Co-Founder and CEO
MakeMyTrip