Conversations That Convert
Omnichannel AI platform for everyone. WhatsApp, Web, SMS, Email, and more—all unified. Resolve 80% of queries without human agents.
Unified Channel Management
Manage all customer conversations from a single dashboard.
No more switching between apps.
WhatsApp Business
Direct messaging on WhatsApp
Web Chat
Website visitor engagement
Email
Unified email conversations
SMS
Text message support
Instagram
Social media messaging
Facebook
Facebook Messenger support
Line
Line messaging platform
Mobile Apps
iOS & Android support
Professional Capabilities
Enterprise-grade features for modern customer support teams.
Smart Automation
Auto-assign, routing rules, workflow automation, conversation triggers, canned responses.
Advanced Analytics
CSAT surveys, dashboards, conversation analytics, agent metrics, insights
Customer Data
Profiles, history, behavioral data, preferences, segmentation, journey tracking
Agent Productivity
Unified inbox, real-time suggestions, customer context, performance metrics
Enterprise Security
Bank-grade encryption, GDPR compliance, SOC 2 certified, role-based access
API & Webhooks
Full API access, webhook support, custom integrations, developer-friendly
Trusted by Malaysian Enterprises
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Freshworks delivers 24/7 support and enterprise-grade reliability.
24/7
Local Support
74K+
Businesses Worldwide
99.9%
Uptime SLA
But don't just take our word for it. Here's what our customers have to say...
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Rajesh Magow
Co-Founder and CEO
MakeMyTrip