ITSM, Engineered
for the AI Era.
The all-in-one, ITIL-aligned platform that automates your service delivery. Trusted by Enterprise transformation — one price, unlimited power.
Not just AI-assisted.Agentic. Autonomous. Always On.
While others bolt on AI at an extra cost, Halo AI is architected into the platform core — delivering zero-touch resolution, predictive routing, and intelligent automation across every workflow.
Zero-Touch Resolution
AI agents classify, route, and resolve common incidents without human intervention — reducing L1 ticket volume by up to 40%.
AI-Suggested Knowledge
Halo AI surfaces relevant knowledge articles at ticket creation, enabling agents to resolve issues faster with contextual accuracy.
Predictive Incident Routing
Machine learning analyses historical patterns to predict the right team and priority before an engineer even opens the ticket.
Predictive Analytics
Dashboards that don't just report — they predict. Spot emerging incident trends and SLA risks before they escalate.
AI Virtual Service Agent
A conversational virtual agent deflects requests 24/7 via the self-service portal — no coding required, fully PDPA-compliant.
Visual Workflow Automation
Drag-and-drop flowchart builder with AI-triggered actions. Build complex ITIL workflows without writing a single line of code.
ITIL 4 Feature Set
Every module. Built-in as standard.
No add-ons. No paywalls. Every capability listed here ships with every HaloITSM licence — implemented by certified engineers.
ITIL 4 Workflows — Incident, Change & Problem
Full ITIL 4-aligned processes out of the box. Manage every stage of Incident, Change, Problem, and Request management with codeless workflow automation and SLA enforcement.
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Major incident management & escalation
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RFC approvals & CAB workflow
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Root-cause analysis (RCA) templates
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Service Request catalogue
Self-Service Portal — AI-Powered Virtual Agents
A branded self-service portal with an AI virtual agent that handles common requests around the clock. Reduce ticket volume, improve end-user satisfaction, and free your team for high-value work.
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AI chatbot with natural language understanding
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Searchable knowledge base & FAQs
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Ticket status tracking for end users
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Custom branding & BM/EN language support
CMDB & Asset Discovery — Live Dependency Mapping
A configuration management database that auto-discovers assets and maps live CI dependencies. Instantly understand the blast radius of any change or incident before it cascades.
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Auto-discovery via network scanning
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Visual CI relationship mapping
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Hardware, software & cloud assets
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Impact analysis on changes
250+ One-Click Integrations
Connect HaloITSM to every tool your enterprise already uses — from Microsoft Teams to Azure DevOps. All integrations are included in the base licence with no hidden connector fees.
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Microsoft Teams, Azure & Intune
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Slack, Jira & ServiceNow migration
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Active Directory & Azure AD / Entra ID
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REST API & webhook builder (open)
Connects with your existing stack — all included