ITSM Reimagined
for the Agentic Era
Freshservice with Freddy AI Agent delivers autonomous IT operations that resolve 66% of tickets without human intervention.
66%
Tickets Deflected
41%
Faster Response
Enterprise-Grade
Capabilities
Freshservice delivers comprehensive ITSM solutions powered by AI, designed
for modern enterprises.
Freddy AI Agent
Autonomously resolves up to 66% of employee requests across email and chat by understanding intent and executing end-to-end workflows.
Unified ESM
Consolidates IT, HR, and Facilities into a single, intuitive portal that streamlines cross-departmental requests and workflows.
Smart ITAM
Continuous Discovery and Live Dependency Mapping provide real-time, infrastructure-wide visibility into assets and their complex interconnections.
Proactive Insights
Freddy AI Copilot empowers IT teams to resolve complex incidents 41% faster with real-time suggestions and automated troubleshooting.
All-in-OneServiceOps PlatformConsolidate IT service management, asset management, operations, and enterprise services on a single AI-powered platform with 500+ integrations.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
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AI Workflows
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Multi-Channel Support
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L1 Deflection
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Analytics
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
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Cross-Team Workflows
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Unified Experience
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Multi-Department
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Automation
IT Asset Management
Automate real-time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
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Real-Time Tracking
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Auto-Updating CMDB
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Dependency Mapping
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Asset Visibility
Omnichannel Support
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
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Multi-Channel
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Instant Alerts
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Teams & Slack
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Portal Integration
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
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End-to-End Visibility
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Smart Alerts
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Proactive Monitoring
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Fast Resolution
Integrations & Automation
Effortlessly integrate with 500+ apps. Drive automation, connect teams, and scale IT operations with ease.
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500+ Integrations
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API-First
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Workflow Automation
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Tool Consolidation
Enterprise-Grade Results
That Move the Needle
Based on findings from the Freshservice Benchmark Report and Forrester Total Economic Impact™ (TEI) Study
356%
ROI in 6 Months
Boost productivity, cut legacy tools, and improve IT efficiency
98%
Employee Satisfaction
Average satisfaction score across all enterprise deployments
66%
Ticket Deflection
AI-powered self-service handles majority of L1 requests
77%
ART Decrease
Average Resolution Time reduction with AI assistance
Ready to Transform
Your ITSM?
Schedule a personalized strategy session with our Freshservice experts to explore how Freddy AI Agent can revolutionize your IT operations.
Tailored Assessment
ROI Analysis
Implementation Roadmap
Over 150,000 customers trust us
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What Clients Say About Us!
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Craig Bell
IT Service Director
Cordant