Conversations That Convert
Omnichannel AI platform for everyone. WhatsApp, Web, SMS, Email, and more—all unified. Resolve 80% of queries without human agents.
Unified Channel Management
Manage all customer conversations from a single dashboard.
No more switching between apps.
WhatsApp Business
Direct messaging on WhatsApp
Web Chat
Website visitor engagement
Email
Unified email conversations
SMS
Text message support
Instagram
Social media messaging
Facebook
Facebook Messenger support
Line
Line messaging platform
Mobile Apps
iOS & Android support
Professional Capabilities
Enterprise-grade features for modern customer support teams.
Smart Automation
Auto-assign, routing rules, workflow automation, conversation triggers, canned responses.
Advanced Analytics
CSAT surveys, dashboards, conversation analytics, agent metrics, insights
Customer Data
Profiles, history, behavioral data, preferences, segmentation, journey tracking
Agent Productivity
Unified inbox, real-time suggestions, customer context, performance metrics
Enterprise Security
Bank-grade encryption, GDPR compliance, SOC 2 certified, role-based access
API & Webhooks
Full API access, webhook support, custom integrations, developer-friendly
Trusted by Malaysian Enterprises
Freshworks delivers 24/7 support and enterprise-grade reliability.
24/7
Local Support
74K+
Businesses Worldwide
99.9%
Uptime SLA
但不要只相信我们的话。以下是我们宝贵的客户意见……
“我们正在使用Freshchat精确、实时地解决客户的需求。它确保了我们的客户得到及时的个性化体验，也带来了运营效率，使辅助购买具有极大的可扩展性。”
Rajesh Magow
联合创始人兼首席执行官
MakeMyTrip
今天就开始Freshdesk的体验
开始21天 的免费试用。不需要信用卡。没有任何的附加条件。只需要免费注册，就能立即体验。
有关Freshdesk的更多信息，包括免费咨询+演示，请与我们联系以获取详细信息。