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AI-Powered Support for the Modern Business

Why Freshdesk Omni?

Omnichannel support (Email, Chat, Phone, Social)
AI-powered automation & chatbots
Unified agent workspace
Real-time analytics & reporting

Smarter Messaging Starts Here

Why Freshchat?

Real-time live chat across web, app & messaging channels
Engage customers proactively with targeted messages
Unified inbox for all conversations
Personalize conversations with customer data

Close Deals Smarter. Grow Faster.

Why Freshsales Suite?

Unified CRM for sales, marketing, and customer engagement.
Automated workflows for emails, follow-ups, and tasks.
Omnichannel communication across email, chat, phone, and social.
360° customer view to track every interaction and deal.

Simplify IT, Delight Users with Freshservice

Why Freshservice?

End-to-end ITSM platform: manage incidents, requests, problems, changes, and assets in one system.
Automation & AI: auto-ticketing, predictive insights, and workflow automation to save time.
Service catalog & self-service portal: empower users with easy self-help and faster resolutions.
Omnichannel support: integrate email, chat, phone, and collaboration tools seamlessly.

Smarter IT Service Management for Modern Teams

Why HaloITSM?

Automation for efficiency: auto-ticket routing, escalations, recurring tasks, and SLA enforcement.
Client-centric portal: empower end-users and MSP clients with self-service and real-time updates.
Advanced reporting & insights: track operations, team performance, SLA compliance, and profitability.
Integrations for MSPs: RMM, CRM, email, chat, and monitoring tools connected seamlessly.

Your Cloud Phone System, Reimagined

Why Freshcaller?

Cloud-based call center: no hardware, easy setup anywhere.
Omnichannel support: voice, IVR, call routing, and integrations with CRM.
Real-time analytics: monitor performance, call metrics, and team productivity.
Seamless CRM integration: link calls with customer records for a 360° view.

Talk, Collaborate, Convert

Why CloudTalk?

Global cloud telephony: make and receive calls from anywhere, no infrastructure needed.
Sales & support optimized: built for customer engagement, lead conversions, and retention.
Smart routing & AI tools: predictive dialing, call tagging, sentiment detection, and automated follow-ups.
Seamless CRM & tool integrations: connect with Freshsales, HubSpot, Salesforce, and more.

令人印象深刻的客户组合

全球超过15万家企业信任Freshworks产品

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Clients

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About Us

Gcloud Technology Sdn Bhd is the Preferred Solution Partner of Freshworks , Halo and CloudTalk in Malaysia. We provide cloud-based customer engagement software and ITIL solution that's easy to use, modern while requiring minimal setup efforts.

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